top of page

Shipping Policy

Refund & Return Policy

Effective Date: 11/09/2025

At D1 Hard, we stand behind the quality of our products. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.

1. Digital Products (Ebooks, Training Programs, Meal Plans)

  • All sales of digital products are final.

  • Because these products are delivered instantly, we do not offer refunds or exchanges once the files have been downloaded or accessed.

  • If you experience technical issues (e.g., broken download link or corrupted file), please contact us at [insert email address] and we will resolve the issue promptly.

2. Physical Products (Merchandise)

Returns & Exchanges

  • We accept returns or exchanges for defective, damaged, or incorrect items within [X days, e.g., 14 days] of delivery.

  • Items must be unused, unworn, and in their original packaging with tags attached.

  • To start a return, contact us at [insert email address] with your order number and photos of the issue (if applicable).

Non-Returnable Items

  • Sale or clearance items cannot be returned or exchanged unless they arrive damaged or defective.

  • We do not accept returns or exchanges for items damaged through normal wear and tear, misuse, or washing.

Refund Process

  • Once we receive and inspect your returned item, we will notify you by email.

  • Approved refunds will be issued to your original payment method within [X business days, e.g., 5–10 business days], depending on your bank or payment provider.

  • Shipping fees are non-refundable.

3. Cancellations

  • Orders for physical products may be cancelled if they have not yet shipped. Please contact us immediately at [insert email address] if you need to cancel.

  • Once an order has shipped, it cannot be cancelled.

4. Exchanges

  • If you need a different size or color, please contact us at [insert email address]. We will provide instructions for returning the original item and placing a replacement order (subject to availability).

5. Contact Us

If you have any questions about refunds, returns, or exchanges, please reach out:

D1 Hard

Website: www.d1hard.com

bottom of page